Refund policy

What’s your return policy? 

We don’t offer returns and exchanges, but if there’s something wrong with your order, please let us know by contacting us at shop@tylerandtodd.com!

 

Do you offer refunds?

Refunds are only offered to customers that receive the wrong items or damaged items. If any of these apply, please contact us at shop@tylerandtodd.com with photos of wrong/damaged items and we’ll sort that out for you.

 

My package was marked “Return to Sender”— can I get a refund?

If your package was marked “Return to Sender,” it usually means that delivery was attempted but unsuccessful, or the address provided was incorrect. Please contact us at shop@tylerandtodd.com. We’ll track the return and, once the package arrives back at our warehouse, we’ll resend it to your corrected address.

Shipping confirmation and tracking details are sent via email at the time of purchase. It is the customer’s responsibility to track their package and check if it’s being held at a local post office or carrier depot before it’s returned. If delivery attempts were made and the package is returned to us, we cannot be held responsible for reimbursement of the original order. However, we’re happy to resend your package if it does arrive back at our warehouse.

 

Can I exchange an item for a different size/color?

At this time, we don't offer exchanges. If you’re unsure which size would fit better, check out our sizing charts—we have one for every item listed on our store, in the product description section. Though rare, it's possible that an item you ordered was mislabelled. If that’s the case, please let us know at shop@tylerandtodd.com within a week after receiving your order. Include your order number and photos of the mislabeled item, and we’ll send you a new one, or issue a refund!