Shipping policy
**Notice for Our Canadian Customers:
Due to the ongoing Canada Post strike, we are unable to ship to P.O. Boxes or remote locations that rely solely on Canada Post. For all other shipments, we are using alternative carriers. Please monitor the shipping information sent to your email, as your package may need to be picked up at a designated location if home delivery is not available.
Please note that shipping times for Canadian customers may be longer than usual right now and may differ from the estimates listed below. Thank you for your understanding and patience.
How are shipping rates calculated?
Shipping rates vary by country. To see accurate rates for your location, simply visit the checkout and enter your shipping address.
How long will my order take to arrive?
Order fulfillment typically takes 2–6 business days. Once your order is ready to ship, you'll receive an email with the carrier and tracking information. Shipping times vary depending on your location. On average, delivery takes 4–8 business days, but in some cases, it may take up to 15 or more days, depending on your country.
What is Fulfillment Time?
Fulfillment time refers to the period it takes to produce your custom-ordered product. For all production techniques, fulfillment takes between 2–6 business days. By manufacturing on demand rather than in bulk, we help reduce overproduction and minimize waste.
My package is missing, what do I do?
If your package hasn’t arrived within 10 days of the estimated delivery date, please email us at shop@tylerandtodd.com. We’ll contact the shipping carrier on your behalf to get an update. Please wait the 10 days before contacting as package most often arrive in that time frame.
Please note the following:
- You must report a missing package to us within 30 days of the expected delivery date. After this time, the case will be considered closed, and we will no longer be able to assist or offer and refund/reshipment.
- For faster updates, you can also contact the shipping carrier directly.
Once your package has been dropped off at your local post office or pickup centre, we are unable to provide further assistance. At that point, you’ll need to work directly with the shipping carrier to resolve the issue.
Why am I receiving multiple tracking numbers?
In some cases, your items are shipped from different fulfillment centers, which means they may arrive separately. This is why you may receive multiple tracking numbers for your order.
Why am I being charged duties/import fees?
Our products are shipped from warehouses located worldwide, with the goal of using the closest warehouse to your location whenever possible. However, certain products, sizes, or colors may only be available in specific warehouses outside of your country. In such cases, your order may be shipped internationally, which could result in duties or import fees upon arrival. These fees are determined by your country’s customs regulations and are the responsibility of the customer to pay. If you have any questions or need further information about duties and import fees, please don’t hesitate to contact us.